I spend much of my time providing on-the-job training and support to a logistics client. That support is often in the form of helping them write emails to customers and suppliers updating them on the statuses of certain orders and deliveries.
But there are a few things to remember when updating people or letting them know the status of an order, a payment, a shipment, etc. This is true for almost all emails. You can use the phrases above in less formal situations, or if you have an existing relationship with the recipient. But if the situation is more formal, then there are better, stronger phrases to use:. Adopting the 3rd person instead of the 1st person almost always makes your emails more formal. Bad news is tricky.
Giving bad news can be very complicated. Be brief. Be respectful. Keeping a cadence is less work for you. If you share updates sparsely, you'll likely be interrupted by people wondering what you're doing. Your manager, not knowing when the next status update is expected, might swing by your desk to see what you're doing. By keeping a cadence, I find that it calms down the people around me. When people wonder what I'm doing, they know from experience that they can find out in my next status update.
I also find that a cadence, whether daily or weekly, makes crafting an update easier for me. When I'm dealing with shorter periods of time, it's easier to remember the scope of what happened. And the more practice I have in assembling a status update, the better I get at it. And finally, as companies grow larger, communication needs to transition from something that's ad-hoc to something that's actively designed.
Ad-hoc updates don't work very well as companies grow, and you'll likely notice that some people are unintentionally left out of the loop.
By sticking to a cadence , it becomes much easier to deliberately design the audience and content of a status update, and make sure that the right information is always being shared to the right people. Learn more about how your team can use Range to create a cadence for your status updates. I enjoy talking about what I'm working on, both in meetings and during ad-hoc conversations.
But I also know that spoken status updates simply don't scale as companies grow. Here's the problem: verbal status updates don't connect ideas across large groups of people or large spans of time. If I share something in a meeting, you might forget it by the end of the day, and some other person that wasn't present missed their chance to learn about it.
So as your company grows, it becomes essential to transition from spoken to written forms, like Range Check-ins. And I believe that well-written updates are our best hope of building a transparent culture while avoiding meeting overload. Get to the heart of what and how your team is doing through consistent written updates that keep everyone in sync.
Turn them into lasting, invaluable resource for your team with these tips Read More Read More From Slack integrations to async check-ins and video, find the right fit Read More The Lead Time newsletter delivers high quality content designed to help you build highly effective teams. Getting started How to use Range A quick start guide for taking your team productiv Write your first Check-in Plan your day and share your progress with these t Effective Daily Standup Meetings Everything you need to know to run your best stand What is hybrid work?
Insights on building and managing hybrid teams. Rethinking your team's standup Three new approaches to try, from Adobe, Wellthy, Defining the status report A status report is a written communication tool teams use to describe the current state of a task or project. The only way we ever really know what other teams and teammates are doing is with a humble status update.
You might hear one in a team meeting, or while you're making espresso, or read one on in your inbox. But chances are, you've never thought much about what makes a good status update. Say something new. Explain why the work matters. Be honest about what's not going well. Other businesses, like Google, Sony Music, Amazon corporate, and Viacom, have followed suit and extended their work-from-home policies until at least This is fantastic news for employees hoping to make their work-from-home arrangements permanent.
But what about everything else? Nothing is back to normal yet in non-work life—school districts are proposing online or hybrid schedules, extracurricular activities are up in the air, and many businesses remain closed or with limited services. Communication within remote teams is essential for staying in touch on tasks, priorities, and shifting schedules, especially during the pandemic.
I want to share a few updates related to COVID and work this week—please let me know if you have any questions. Looking forward to catching up at our next one-on-one meeting! Sending your manager a weekly update with any relevant schedule changes will set expectations on the front end and help you avoid any misunderstandings.
One of the most sought-after benefits of remote work is the flexibility to find a work-life balance that takes into account all parts of your life. As COVID continues to drive companies toward a long-term remote work model, learning how to keep your boss in the loop on your schedule changes will smooth the transition for everyone.
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